CV. Giva Anugerah Persada merupakan

CV. Giva Anugerah Persada merupakan perusahaan dalam bidang Medical Surgical Equipment, service & spare part di hampir seluruh rumah sakit di DIY dan Jawa Tengah. Akan tetapi pelayanan terhadap pelanggan saat ini masih memiliki kekurangan diantaranya adalah ketika terdapat perubahan harga atau adanya produk baru yang ditawarkan, pelanggan tidak dapat mengetahui informasi tersebut secara langsung. Selain itu, transaksi penjualan produk dilakukan secara tradisional yaitu secara face to face atau dari tangan ke tangan secara langsung, melakukan penawaran dan akhirnya terjadi kesepakatan. Pelanggan juga tidak bisa mengutarakan keluh kesah terhadap pelayanan perusahaan dengan praktis dan mudah. Kekurangan dari hal ini dapat mempengaruhi loyalitas pelanggan.
CV. Giva Anugrah Persada perlu mensejajarkan langkah dalam penggunaan teknologi dengan memanfaatkan media promosi yang telah ada yaitu melalui media web. Untuk mengoptimalkan perancangan sistem berbasis web yang lebih berfokus pada proses kepuasan dan interaksi pelanggan dengan perusahaan, digunakan metode indeks kepuasan pelanggan (Customer satisfaction index) untuk mengetahui tingkat kepuasan pelanggan terhadap layanan perusahaan dan metode User Centered Design (UCD) sebagai filosofi perancangan dimana menempatkan pengguna, dalam hal ini pelanggan sebagai pusat dari proses pengembangan sistem, agar memungkinkan pengelolaan data dengan baik dan pengiriman informasi kepada pelanggan dengan cepat dan mudah.
Keyword : Customer Satisfaction Index (CSI), User Centered Design (UCD), E-Commerce

Hasil (Inggris) 1:

CV. Giva Grace Persada is a company in the field of Medical Surgical Equipment, service & spare parts in almost all hospitals in YOGYAKARTA and Central Java. But service to current customers still have deficiencies such as when there is a change in the price or the existence of new products to offer, customers are not able to find out such information directly. In addition, product sales transactions done traditionally, i.e. in face to face or from hand to hand directly, do deals and finally going on the deal. Customers also can not explicate lamented over their fate against companies with practical and easy. The shortcomings of this can affect customer loyalty. CV. Anugrah Giva Persada need to align step in the use of technology by utilizing existing media promotion namely through the medium of the web. To optimize the design of a web-based system to one more focused on customer satisfaction and customer interaction processes with the company, used the method of index customer satisfaction (Customer satisfaction index) to find out the level of customer satisfaction to the services of the company and the method of User Centered Design (UCD) as a design philosophy which puts the user, in this case the customer as the center of the system development process, in order to allow data management and information delivery to customers quickly and easily.Keyword : Customer Satisfaction Index (CSI), User Centered Design (UCD), E-Commerce

Hasil (Inggris) 2:

CV. Giva Anugerah Persada is a company in the field of Medical Surgical Equipment, service and spare part in almost all hospitals in Yogyakarta and Central Java. However, customer service is currently still lacks them is when there is a change in price or a new product being offered, customers can not know the information directly. In addition, product sales transactions done traditionally is face to face or on the hand to hand directly, make an offer and eventually an agreement. Customers also can not express complaints against service companies with practical and easy. Disadvantages of this can affect customer loyalty.
CV. Giva Anugrah Persada needs to align a step in the use of technology by utilizing existing media campaign is through the medium of the web. To optimize the design of web-based systems that focus more on the process of satisfaction and customer interaction with the company, used methods of customer satisfaction index (Customer satisfaction index) to determine the level of customer satisfaction with the services company and the method of User Centered Design (UCD) as a philosophy of design which puts users , in this case the customer as the center of the system development process, in order to enable better data management and delivery of information to customers quickly and easily.
Keyword: customer Satisfaction Index (CSI), User Centered Design (UCD), E-Commerce

Hasil (Inggris) 3:

CV。giva公司公司这是家在庇当医疗外科设备，服务和备件的二hampir说了丹中爪哇，DI DIY。但这也不pelanggan应用仍有缺乏的时候diantaranya ini是有钱或adanya上巴鲁通知杨ditawarkan，pelanggan原信息不可以缝制，为性。除了ITU、交易的交易最近在产品上就就是为面对面或从手上为性与penawaran柯丹，个人也kesepakatan。也不pelanggan碧沙mengutarakan keluh kesah向这家，这么praktis丹。缺乏，mempengaruhi loyalitas pelanggan达日哈尔INI。CV。giva阿努格拉公司需要mensejajarkan步骤，工艺使用的情况，memanfaatkan媒体promosi杨，艾达就是通过媒体网络。为mengoptimalkan perancangan系统berbasis Web杨比berfokus在散文kepuasan丹interaksi pelanggan用家，该短语metode kepuasan pelanggan（顾客满意度指数），原tingkat kepuasan pelanggan向和家丹metode以用户为中心的设计（UCD），filosofi perancangan dimana将pengguna，在哈尔INI pelanggan为中心从散文pengembangan系统一、琼脂pengelolaan数据和信息，pelanggan pengiriman白丹，丹这么cepat。关键词：顾客满意度指数（CSI），以用户为中心的设计（UCD），电子商务